Terms & Conditions

Terms and Conditions of Ticket Purchase 2020

Please read terms and conditions below as your purchase of a ticket signifies your agreement to these.
Your ticket is valid for one person only. You are advised to check your ticket upon receipt. No tickets will be refunded unless the event is completely cancelled. If some elements or part of the event is cancelled (e.g 1 day out of a 3-day festival), the promoter reserves the right to offer pro-rata refunds accordingly but is not obliged to. If the Festival is cancelled, the Promoter shall not be liable for any costs or expenses wasted or incurred by the ticket-holder including but not limited to: accommodation or transport costs, or any direct or indirect losses or damage of whatever kind.
Tickets are for the festival and not for one specific artist. The promoter will use their best endeavours to present the line-up as advertised, but the line-up of artists cannot be guaranteed. Should one or more artists cancel, the festival will go ahead as normal. Refunds will not be given in these circumstances. Tickets are issued subject to a licence being granted by the local authority.
Purchase of this ticket and/or its presentation at the event signifies your agreement to the following terms and conditions set by the promoter (Ben Wyvis Live Ltd Trading as Belladrum Tartan Heart Festival):


Festival venue:
encompasses car parks, campsites, arenas and any other areas of Belladrum Estate

Persons 12 & under and under 18: Parents and guardians are responsible for their children throughout the festival. Please do not allow them to enter or climb on any areas that are out of bounds. This includes the walls within the Garden Stage. Under 18s must be accompanied by a responsible adult aged 21 and over, on entering the festival venue and at all times while attending the festival. One adult aged 21 or over may accompany a maximum of TWO persons under 18 to the festival venue. Persons under 18 may not bring alcohol into or consume it anywhere at the festival venue; original photo-ID with proof of age will be required for persons claiming to be 12 & under, 18 & over and 21 & over. Check www.tartanheartfestival.co.uk for acceptable forms of photo ID
Right of admission reserved: the promoter reserves the right to refuse admission to or to eject ticket-holders from the festival venue without a refund.

Aggressive or anti-social behaviour:
will be met with a zero-tolerance policy and immediate ejection.

Lost, stolen or incomplete tickets:
admission will not be allowed to persons without ticket and stub (joined) in the case of hard tickets, or to a person presenting a ticket that has already been scanned in the case of e-tickets, or to persons whose tickets have been lost or stolen; keep tickets safe – treat them like cash.

Lost or altered wristbands:
attendance without the relevant wristband issued by the event is not allowed and will result in ejection; wristbands that have been tampered with or removed will be declared invalid and lost wristbands will not be replaced.

Prohibited items:
Glass, dangerous objects, drones, flares, fire, smoke bombs, weapons, drugs, Chinese lanterns, fireworks, animals, illegal substances, nitrous oxide and legal highs: none of these are permitted at the festival venue and will be confiscated; use of fireworks, flares or Chinese lanterns will result in immediate ejection; animals will be impounded at owner's expense; patrons' clothing and bags will be searched at gates. Alcohol, opened soft drinks & water are not allowed to be taken into the arena from the campsites.

Alcohol: no alcohol may be brought into the arenas from campsites; searches will be in place.

Campsite curfew and vehicles:
There will be no re-entry to campsites from outside the festival or the car parks between 1200 midnight and 0800; no driving of vehicles will be permitted in the tented camp sites; no sleeping in vehicles in car parks is allowed

Campervan/Caravan tickets:
holders of these must also hold valid tickets to the event to be allowed entry to the arena. Tickets are valid for campervan or one car/caravan. A campervan must have fitted sleeping and fitted cooking or washing ; no sleeping tents or trailer tents may be pitched in the Campervan/Caravan area.

Fires:
no fires will be permitted in camp sites or car parks; use of BBQs and camping cookers will be permitted in designated areas.

Amplified music:
will not be permitted between 2300 and 0800 in camp sites.

Filming:
you consent to appearance in film and sound recordings of the event as a member of the audience

Disclaimers:
you use the festival venue at your own risk; the promoter shall disclaim liability for death or personal injury caused by the negligence of the promoter, its servants or agents or any person whilst entering or leaving the festival venue; the promoter shall disclaim liability for death, injury, disease or loss caused to any person or to his servant or agent at the festival venue; the promoter shall disclaim liability for any loss, damage or theft to property including vehicles at the festival venue; the promoter shall disclaim liability for any inaccuracies in any information published with regard to the event.

These terms and conditions are governed by the laws of Scotland and the Scottish courts have exclusive jurisdiction in the event of dispute.

WARNING – Loud music can damage your hearing. Young children are particularly vulnerable to hearing damage so please consider bringing ear defenders for them.

PLEASE RESPECT OUR NEIGHBOURS’ PRIVACY – AVOID UNNECESSARY NOISE AND KEEP TO FESTIVAL AREAS ONLY